Hotspot updates

Chesterfield County School District, along with other districts, is experiencing issues with the Verizon mobile hotspots purchased by the State for our families who meet the eligibility criteria.

We have spent countless hours powering around 200 of the thousands of hotspots we received, and most of them seem to have picked up the enrollment… but have stopped pulling down the Mobile Device Management policy we built in the Verizon MDM portal. We have been communicating with Verizon via phone and email trying to get assistance needed to speed up the process.
Our goal was to begin issuing these hotspots (along with their Chromebooks) this week and next week to families who meet the eligibility criteria; however, we CANNOT issue these hotspots without the proper safeguards and policies on them.

Therefore, we are notifying our families as to why they will not be receiving these mobile hotspots when picking up their Chromebooks. Our IT department will continue working to determine a projected timeframe as to when hotspots will be ready for pickup.

Published September 2, 2020 Print